Tag Archives: Customer Satisfaction

Creating memorable AirBnB local experiences

Posted on August 24, 2016 by

When AirBnB launched their “Live There” campaign in April, I thought they were featuring an idealized scenario. I’ve dreamed of traveling to some exotic location and staying with a local family who could show me their town like no hotel … Continue reading →

Posted in Customer Centricity, Customer Experience, Customer Satisfaction | Tagged , , | Leave a comment

SMS Marketing to Build Customer Satisfaction and Brand Loyalty

Posted on September 11, 2012 by

I haven’t seen many companies who effectively use SMS marketing  to engage their potential or existing customers. I’m not saying they’re not out there, I’m just not their target audience and treat all unsolicited text messages as spam. So it … Continue reading →

Posted in Customer Centricity, Customer Satisfaction, Digital Marketing, SMS Marketing | Tagged , | 3 Comments